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Practice Policies

Locked blue folderConfidentiality and Information Sharing

The practice complies with Data Protection and Access to Medical Records legislation.  Identifiable information about you will be shared with others in the following circumstances.

  • To provide further medical treatment for you eg. from district nurses and hospital services.
  • To help you get other services eg. from social work department which requires your consent.
  • When we have a duty to others eg. in child protection cases.

 

Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services eg. for diabetic care.  If you do not wish anonymous information about you to be used in such a way, please let us know.

Access to Patients Medical Record

The data protection act gives patients the right to ask for access to their medical records.  For further information please ask for leaflet “A Guide to accessing your Health Record”.

Freedom of Information (Scotland) Act 2002

The Model Publication scheme developed by the British Medical association has been adopted by General Practitioners in Scotland. This is a description of the information about General Practitioners and the practice, which we make publicly available.

Complaints and Suggestions

We make every effort to give the best service possible to everyone who attends our practice.  However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.  If this is so, we would wish for the matter to be settled as quickly and as amicably as possible. 

Simply contact the practice manager and she will set all the necessary wheels in motion.  Further written information is available on the complaints procedure from reception.

Patients Rights and Responsibilities.

You will be treated with respect and as a partner in your care.  Being a partner means you have responsibilities too:

We will:

  • Ensure our patients have 24 hour access to medical advice.
  • Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
  • Work in partnership with you to achieve the best medical care possible.
  • Involve you and listen to your opinions and views in all aspects of your medical care.
  • The prevention of disease, illness and injury is a primary concern.  The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.

We would respectfully ask that you:

  • Let us know if you intend to cancel an appointment or are running late.
  • Treat staff with courtesy and respect.  reception staff may have to ask some personal questions to assist us in providing you with the best service.
  • Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number even if it is ex-directory.
  • As patients you are responsible for your own health and that of any dependents.  It is important that you adhere to information and advice given to you by health professionals and cooperate with the practice in endeavouring to keep you healthy.

Violence - Zero tolerance policy

The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.  The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient or who damages property.  All instances of actual physical abuse on any doctor or member of staff by a patient or their relatives will be reported to the police as an assault.

 



 
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